Käyttöehdot

General Terms & Conditions
Business to business shopibsadermanordic.com

1. In general

These General terms and conditions of sale (hereinafter the ”Terms”) governs the offer and online sale on the website com (hereinafter the “Website”) of medical devices, cosmetics and food supplements under the IBSA brand.
Owner of the Website is IBSA Nordic ApS, Kalvebod Brygge 45 2^nd floor, DK-1560 Copenhagen V, Denmark, business register no.: 36405449. (hereinafter ”IBSA”)
The products marketed on the Website are offered and sold under mandate by FREJA Transport & Logistics A/S (hereinafter “FREJA”), Litauen Alle 6, DK-2630 Taastrup, Denmark, business register no.: 15027800.
For terms related to processing of personal data and related to the usage of cookies, please, refer to the Privacy Policy and the Cookie Policy.
Any request for information, support or any complaint may be submitted by e-mail to nordic.contact@ibsagroup.com.

2. Business to business and acceptance of terms

The Website is only offered for business to business use, and the user expressly declares that any placement of order or purchase is made for business purposes only.
The Terms shall be considered an integral part of any agreement concluded on or through the Website.
When placing an order or performing a purchase the user accepts the Terms in the version current at such time.

3. The products

On the Website the products shown and described, which are produced by IBSA may be purchased by the user from FREJA (hereinafter the “Products”). The Products available for purchase are described on the Website.
Any picture accompanying a Product is merely for illustrative purposes and may not perfectly represent the Product in question in terms of colour, size and accessories.

4. Entering of agreement

Entering of agreement; a purchase, is concluded through the internet on the Website and by e-mail.
No order is final and accepted by FREJA unless 1) the procedure below has been completed without errors by the user, and 2) has been confirmed by e-mail from the website (shopibsadermanordic.com) and a confirmation on order shipment and tracking link sent from the website (shopibsadermanordic.com) on behalf of FREJA.
An order having been confirmed by FREJA, even if only partially, is considered concluded between the parties.
From the time the automatically generated order confirmation is sent, the user shall no longer be able to cancel or change the order. The user has no right of withdrawal.
The user may place an order for purchase of Products, by following the procedure below. The user may at any time, correct, amend or cancel, until such time where the order for purchase is submitted by the user.
By accessing the Website, the user, after registering for the purchase, shall add the desired Products to the cart, complete all subsequent pages by following the instructions, and electronically submit to FREJA the page with all data on the user and the purchase order;
The order page contains a link to the Terms, information on the main characteristics of each Product ordered and the price (excluding VAT), the type of payment that the user has chosen, the conditions for delivery of the Products (NSAB 2020), the relevant delivery and transport fees as well as applicable taxes and duties;
Before sending the order, the user is asked to correct any errors potentially made when completing the fields, to carefully read the Terms and print or otherwise save a copy of the Terms.
The confirmation e-mail, by which agreement is concluded, sent by FREJA contains information about the user and order details, reference to the Terms, the price of the Products, the chosen means of payment, the cost of delivery, applicable taxes and duties and the shipping address. The user undertakes to verify its accuracy and promptly report any corrections to the e-mail address stated in section 5.
FREJA reserves the right not to accept and process an order. This may be due to an order being incomplete, payment issues, risk of payment issues, issues with product availability or otherwise. FREJA will attempt to contact the user and/or IBSA in such situation, in order to agree on how to handle the situation.
The user bears sole liability for the accuracy of the data entered when registering on the Website. FREJA is not in any way liable for any liability deriving from incorrect information provided by the user.
FREJA stores a copy, digitally or otherwise, of agreed orders. The user may request a copy of such order until such time where FREJA erases such copy, which is generally after a period of current year plus five years.

5. Delivery

FREJA will arrange for delivery of the Products purchased by third party courier, to the address provided by the user when the order is placed. The shipping address is indicated in the order confirmation email.
Orders are processed as soon as they are confirmed by FREJA and will be delivered according to NSAB 2020, as soon as possible and no later than 10 business days after having confirmed the order. FREJA is not attributable to a third-party courier or out of stock situations. FREJA is however not liable for delay attributable to the third-party courier.
Products being shipped are checked and verified to be intact and without any defects prior to being handed over to the third-party courier. User has the risk during shipping and is responsible for any damages attributable to the third-party courier. If there are damages to the Product at the time of receipt, the user must object to the third-party courier in writing prior to accepting the shipped Product. FREJA is not liable towards user, for damages attributable to the third-party courier, but shall, at the request of user, assist user to a reasonable extent with making a claim towards the third-party courier.

6. Prices and payment

All prices shown on the Website are exclusive of VAT, and only refer to online purchases.
Shipping costs are charged to the user for orders of less than € 900.00 / DKK 8.500 / SEK 8.000 / NOK 8.000, excl. VAT, and are not included in the purchase price. The shipping costs are calculated and specified prior to payment being made.
Shipping costs are charged to the beautician user for orders of less than € 200.00 / DKK 1.500 / SEK 2.300 / NOK 2.300, excl. VAT, and are not included in the purchase price. The shipping costs are calculated and specified prior to payment being made.
An invoice is issued electronically and sent to the user at the e-mail address provided.
The price applied to the user is the price in force when the order is placed by user and is specified in the order confirmation email.
Unless otherwise specified in the invoice, invoices shall be paid no later than 7 days after the invoice was forwarded, cf. section 3. If an invoice is paid any later, FREJA shall be entitled to interest, at the rate defined in the Danish law on interest (Renteloven), from the due date until payment is received.

7. Defects

The user shall inspect the Product at the time of receipt. If the Product does not materially conform with the order confirmation or has material defects, which are not attributable to the shipping, cf. section 3, the user shall notify IBSA Nordic ApS as soon as possible, and no later than 7 days after receipt of the Product. Such notification shall be sent in writing to this e-mail address: order.dk@ibsagroup.com.
In the event of non-conformity or defects, FREJA is obligated to remedy this through, at the choice of FREJA; a) redelivery or repair of the Product in question, at no cost to the user, or b) refunding of the purchase price including costs of shipping regarding the Product in question. Redelivery or repair must be within reasonable time, which in relation to redelivery shall be no shorter than 10 days from receipt of the notification, cf. section 1., and in relation to repair 10 days from receipt of the Product to be repaired. If redelivery or repair is not possible within reasonable time, FREJA shall refund the purchase price of the Product in question including costs of shipping. The user shall have no other possibilities of remedy than the above. At the request of the user, FREJA may at its discretion however instead of redelivery, repair or refunding, agree to a reasonable reduction of the purchase price.
If FREJA redelivers a Product or refunds the purchase price, cf. section 2, FREJA is entitled to have the originally delivered Product returned, provided FREJA pay for shipping costs.

8. Liability

FREJA shall not be liable for disruptions or delays due to force majeure. As force majeure shall be considered events unforeseeable and outside the reasonable control of FREJA, at the time of confirming the order, e.g. natural disaster, war, terrorism, civil unrest, strikes, lockouts, fire, flooding, extreme weather, and IT-issues, including failure of internet-connections.
FREJA shall not be liable for any indirect damages, including losses and costs incurred by the user due to non-delivery, delay, defects or otherwise. Indirect damages shall include inter alia operating losses and loss of profit.
If FREJA should become liable towards the user for damages, losses and/or costs such liability shall be limited to a full refund of the purchase price paid and costs of shipping.
FREJA is liable in accordance with mandatory rules of product liability. Neither FREJA nor IBSA assumes product liability according to non-mandatory rules.

9. Third-party websites

Any purchase of products from a third-party website, even if such third-party website is reached using links on the Website, are not governed by these Terms, and neither IBSA nor FREJA shall under any circumstances be liable for the supply of such products or any other transaction made by user on such third-party website or otherwise.

10. Choice of law and jurisdiction

The Terms and any conflict between the user and FREJA and/or IBSA relating to the Terms, shall be governed by and construed in accordance with the laws of Denmark. The City Court of Copenhagen shall have exclusive legal jurisdiction.

11. Amendments and changes

The Terms may be updated, changed, or amended at any time.
Such updated or otherwise changed version of the Terms shall take effect at the time of their publication on the Website.
This version is dated 19/12-2024.